A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

	James S. Boles Research Director, Professional Selling and Sales Leadership Program, and Professor Department of Marketing J. Mack Robinson College of Business Georgia State University Room: 1339, RCB Building Phone: 404-413-7659 E-Mail: jboles@gsu.edu Personal Web Page:
EDUCATION: Ph.D. Louisiana State University M.B.A. University of West Florida B.A. University of West Florida
SPECIALIZATIONS: Sales Sales Management Buyer-Seller Relationships Work-Family Conflict
Boles' primary research examines sales force performance and turnover. Related research involves customer satisfaction and customer loyalty, salesforce ethics and the ethical climate in an organization is another area of research that Boles is involved with.
PUBLICATIONS: Richard Netemeyer, Thomas Brashear and James Boles, “A Cross-National Test of a Model of Job-Related Consequences of Work-Family and Family-Work Conflict,” Journal of the Academy of Marketing Science 32 (Winter 2004), pp.49-60. Thomas Brashear, James S. Boles, Charles Brooks and Dan N. Bellenger, “Trust Building Processes and Outcomes in Sales Manger-Salesperson Relationships: An Empirical Test and Comparison,” Journal of the Academy of Marketing Science 31 (Spring 2003), pp. 189-200. Boles,James S., Barry J.Babin and Don Robin, "Representing the Perceived Ethical Work Climate Among Marketing Employees" Journal of the Academy of Marketing Science (Summer,2000) Vol.28 #3, pages 345-358. Boles, James S., Julie T.Johnson, and Hiram C. Barksdale, Jr., "How Salespeople Build Quality Relationships: A Replication and Extension" Journal of Business Research 48 (1, 2000), 75-82. Boles,James S., Wesley Johnston and Alston Gardner, "The Selection and Organization of National Accounts: A North American Perspective." Journal of Business and Industrial Marketing 14 (4,1999), 264-276.