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As Grinstein passed the baton to Anderson, he said that it was
a privilege to serve Delta and its employees. He described
Anderson as “a ferocious competitor, who is thoroughly
knowledgeable about airline operations, and understands the
link between passenger satisfaction and living up to Delta’s
service commitments.”
Anderson said that taking the reigns from a CEO like Gerry
Grinstein is difficult because he did a phenomenal job of leading
Delta through its most difficult time. “Going forward, the best
way to honor his legacy is to continue the fight,” said Anderson.
“Delta has a solid strategy in place that provides a dynamic
platform for future growth and success. Our immediate focus
will be on implementing that plan to continue to improve the
customer experience and Delta’s operation.”
Two of those most instrumental in assuring that passengers
will be able to go where they want to go and do it in style and
comfort are Robinson alums. Lee Macenczak, executive vice
president of sales and customer service, and Pam Elledge, senior
vice president for global sales and distribution, have worked
their way up through Delta’s ranks. They understand the airline
business and Delta’s future challenges for both customer service
and international expansion. They know that the battle is not
over but have plans to assure that Delta’s newfound
success will continue well into the future.
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